Returns & Exchanges Conditions

FOR USA & CANADA ONLY:

You can request returns or exchanges within 7 days of delivery.

To qualify for a return, items must be:

• Unworn, unwashed, and in perfect condition
• Accompanied by all original tags
• In their original packaging
• Free from any signs of perfume, makeup, or wear

Both available and pre-order items can be returned. Please note that only one return or exchange is allowed per order.

Customized, altered, or specially modified items are not eligible for return or exchange.

To initiate a return, please email us at orders@sandynour.com and include your order number.

Bridal dresses: are final sale
Sale items: are final sale

Returns Shipping & Refunds

Returns must be shipped via DHL, with all shipping costs, duties, and taxes borne by the client.

A return fee of USD 300 per dress will be deducted from the refund amount. This fee also applies to refused deliveries.

Approved refunds will be processed back to the original payment method and may take up to 45 days to reflect, depending on your bank or payment provider.

Damaged or Faulty Items

If you receive a product with a manufacturing defect, please contact orders@sandynour.comimmediately. Our team will assess the issue and arrange an appropriate solution.

Order Cancellations

You can cancel your order within 24 hours of purchase.

A processing fee of 4.5% will be deducted from the refunded amount to cover payment gateway charges.

Refunds will be issued to the original payment method and may take up to 45 days to process.

We're Here to Help

There are no exceptions to our policies.

If you require assistance in selecting the perfect piece or have any inquiries about your order, our team is ready to help you.

Contact us at orders@sandynour.com

 

FOR THE REST OF THE WORLD:

Made to order & Custom orders:
We do not accept returns or refund on pre-orders or custom orders. For any claim, please contact us by email info@sandynour.com. In case of return, Return shipping fees will be charged to the customer.  

Stock order:
We do not accept returns or refunds unless the item you purchased is defective and the tag has not been removed. If you receive a defective item, please contact us at info@sandynour.com with details of the product and the defect. Upon approval of the product fault, you have a period of 7 days from the date of delivery, in which to send us the item you consider defective. We will provide via email, the address to where the product must be returned.

Upon receipt of the returned product, it will be fully examined, and you will be notified within 2 days as to whether you are entitled to a refund or a replacement of the product. In case of a refund, the purchase price will be given after deduction of tax and shipping fees, using the original method of payment.

Sale orders:
All items purchased on Sale are final purchase, no returns.