Made to order & Custom orders:

We do not accept returns or refund on pre-orders or custom orders. For any claim, please contact us by email info@sandynour.com. In case of return, Return shipping fees will be charged to the customer.  

Stock order:

We do not accept returns or refunds unless the item you purchased is defective and the tag has not been removed. If you receive a defective item, please contact us at info@sandynour.com with details of the product and the defect. Upon approval of the product fault, you have a period of 7 days from the date of delivery, in which to send us the item you consider defective. We will provide via email, the address to where the product must be returned.

Upon receipt of the returned product, it will be fully examined, and you will be notified within 2 days as to whether you are entitled to a refund or a replacement of the product. In case of a refund, the purchase price will be given after deduction of tax and shipping fees, using the original method of payment.

Sale orders:

All items purchased on Sale are final purchase, no returns.